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Cookies policy

Introduction and scope

Santen UK Limited (Salisbury Hall, St Albans, AL2 1BU, UK, URL: https://www.santen.uk/) (“Santen”) is responsible for the collection and processing of your data as they relate to cookies used in this website.

This policy will explain how this website is using cookies in order to provide clear and relevant information to users on what choices the user has in terms of controlling what happens when he/she accesses our website. The policy uses the term ‘cookies’ to refer to cookies and similar technologies covered by the law (such as, for example, Local Shared Objects – commonly referred to as “flash cookies”, web beacons or bugs, including transparent clear gifs). The gathered information concerns data that could allow to identify web users/visitors by associating and processing them with other data kept by third parties (such as, for example, the IP address, domain and registration numbers of the computers used by people connecting to the website). These data are used and processed only for statistical purposes.

This document is an integral and substantial part of the https://www.ocutears.co.uk/ Privacy policy and the information notice contained in it complies with the provisions set out by the UK Data Protection Act 2018 (DPA 2018) and the e-Privacy Directive 2002/58/EC, as amended and in force and any other related national and European data protection and data privacy laws and regulations including any relevant opinions and guidelines issued by Information Commissioner’s Office (ICO). We recommend, therefore, that you also read our Privacy policy to know more about Santen’s general commitment to data protection.

What is a cookie?

A cookie is a small file, typically consisting of letters and numbers, downloaded on to a device when the user accesses the website. Cookies are then sent back to originating website on each subsequent visit. Cookies are useful because they improve the website’s functionality and overall performance and provide the users with a more personalized experience. They also give insights on the use of our website by our visitors and help us to understand how visitors are using our website and the services provided therein.

The use of cookies and similar technologies has for some time been commonplace and cookies in particular are important in the provision of many online services. Using such technologies is not, therefore, prohibited by the law but they do require that people are well informed in advance about the use of cookies installed on a website and are given the choice to directly accept all of them or if they wish so, to customize their cookies preferences.

Different types of cookies

Session and persistent cookies

Cookies can expire at the end of a browser session (from when a user opens the browser window to when they exit the browser) or they can be stored for longer periods of time.

Session cookies – allow websites to link the actions of a user during a browser session. They may be used for a variety of purposes such as remembering what a user has put in their shopping basket as they browse around a site. They could also be used for security when a user is accessing internet banking or to facilitate use of webmail. These session cookies expire after a browser session. The use of the so-called session cookies (that, in any case, are not stored persistently on the user’s computer and are deleted automatically as soon as the browser is shut down) is strictly limited to the purpose of transmitting data (made up of random numbers created by the server) identifying the specific session and necessary to allow a safe and efficient website surfing. The so-called session cookies used in this website avoid any other computer methods that could potentially compromise the privacy about users’ web-surfing.

Persistent cookies – are stored on a users’ device in between browser sessions, which allow the preferences or actions of the user across a site (or in some cases across different websites) to be remembered. Persistent cookies may be used for a variety of purposes including remembering users’ preferences and choices when using a site.

First and third-party cookies – whether a cookie is ‘first’ or ‘third’ party refers to the website or domain placing the cookie. First party cookies in basic terms are cookies set by a website visited by the user – the website displayed in the URL window: i.e. cookies set by Santen on <https://www.ocutears.co.uk/>. Third party cookies are cookies that are set by a domain other than the one being visited by the user: i.e. cookies, which are set by companies and web sites other than <https://www.ocutears.co.uk/>, such as Google. If a user visits a website such as <https://www.ocutears.co.uk/> and a separate company sets a cookie through <https://www.ocutears.co.uk/> this would be a third-party cookie.

Cookies that we use

When operating its website, Santen uses cookies to improve the user’s experience, as well as to develop aggregated statistics on the data collected for various reasons.

These cookies allow us to distinguish you from other users of the website, which helps us to provide you with a good experience when you browse our website and also allows us to improve our website.

The cookies we use are “technical” and “analytical” cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they’re using it. This helps us to improve the way our website works, for example by making sure users are finding what they need easily. Read more about the individual analytical cookies we use and how to recognise them from the table below.

More specifically, this website (https://www.ocutears.co.uk/) uses these types of cookies, as listed in the table below:

Strictly necessary cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

Cookie name Source Expiry Default status
cookiecontrol ocutears.co.uk 90 days Session
woocommerce_cart_hash ocutears.co.uk session Always active
woocommerce_items_in_cart ocutears.co.uk session Always active
wp_woocommerce_session_ ocutears.co.uk 2 days Always active
woocommerce_recently_viewed ocutears.co.uk session Always active
store_notice[notice id] ocutears.co.uk session Always active

Performance cookies 
These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, length of time spent on the site, and if they get error messages from web pages.  These cookies don’t collect information that identifies you. All the information that these cookies collect is anonymous and is only used to improve how a website works. An example of such performance cookies is the use of Google Analytics & Hubspot tracking cookies.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookies about your use of the website, including your IP address will be transmitted to Google on servers in the United States in an anonymised format. IP addresses will never be stored by Google. Google will use the information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. You may refuse the use of cookies by selecting the appropriate settings on your browser.

However, please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

For more details on how Google processes your data, please visit Google’s  Privacy policy.

To opt out of being tracked by Google Analytics across all websites visit https://tools.google.com/dlpage/gaoptout (compatible with Chrome, Internet Explorer 8–11, Safari, Firefox and Opera)

Cookie name Source Expiry Default status
_ga ocutears.co.uk 2 years OFF / subject to user consent
_ga_<container-id> ocutears.co.uk 24 hours OFF / subject to user consent

Hubspot tracking cookies

This website use Hubspot (www.hubspot.com) to collect information about how you interact with our website and allow us to remember you. The HubSpot tracking cookies allows HubSpot to analyze trends, administer the website, monitor how visitors navigate around our website, and to gather demographic information about the site as well as hooking into tools like HubSpot CTAs, forms, and HubSpot conversations. The HubSpot software which runs on this website, it leaves behind a cookie on your browsers that helps HubSpot identify you on future visits. HubSpot will check for existing tracking cookies on every visitor who lands on our website and will be associated with you, and it will log every page you visit after this site in the future.

For more details on how Hubspot processes your data, please visit Hubspot’s Privacy policy.

To opt out of being tracked by Hubspot you can clicking here: http://optout.aboutads.info/ or http://optout.networkadvertising.org/ (or if located in the European Union, by clicking here: http://www.youronlinechoices.eu/) compatible with Chrome, Internet Explorer 8–11, Safari, Firefox and Opera).

Cookie name Source Expiry Default status
_hstc ocutears.co.uk 6 months OFF / subject to user consent
hubspotutk ocutears.co.uk 6 months OFF / subject to user consent
_hssc ocutears.co.uk 30 minutes OFF / subject to user consent
_hssrc ocutears.co.uk Session OFF / subject to user consent

Advertising/targeting cookies – The Ozone project

This website contains also third-party advertising/targeting cookies which are used to deliver advertisements more relevant to you. More specifically, we have partnered with the Ozone Project (www.ozoneproject.com) which uses technological tools such as cookies and pixels to track your activity on our website and collect information regarding your preferences, your clicks, and the way you surf on the website. These cookies can remember your web browsing activity, such as the time and the sections/products you visited so we can provide you with targeted advertisements which are more relevant to your interests. We and our partner (Ozone) will use this information not only to show you better adapted advertisements to you and your interests but also to limit the number of times you are shown the same ads, to evaluate the efficiency of our company’s promotion and to better understand the online behavior of visitors after they have spent some time at a certain ad. You may refuse the use of cookies by selecting the appropriate settings on your browser.

For more details on how Ozone Project processes your data, please visit Ozone’s Privacy policy.

To opt out of being tracked by Ozone across all websites visit http://elb.the-ozone-project.com/static/optout.html compatible with Chrome, Internet Explorer 8–11, Safari, Firefox and Opera).

Cookie name Source Expiry Default status
Ozone Remarketing Pixel ocutears.co.uk 30 days OFF / subject to user consent

How to accept, control and delete our cookies

Some cookies are strictly necessary for the correct functioning of this website and do not require user’s consent, such as those ensuring that the content of a page loads quickly and effectively by distributing the workload across numerous computers or else those providing security.

Other cookies are still reasonably necessary or important, but they are not strictly essential and, therefore, require user’s consent. For these cookies (i.e. performance and functionality and targeting and advertising cookies), we request your consent (by the “accept all cookies” button in our cookie banner or through your browser cookie settings) before placing them on your device.

If you do not wish to give consent or wish to withdraw your consent to any non-essential cookies at any time, you will need to delete, and block or disable cookies via your browser settings. These settings are usually found in the ‘options’ or ‘preferences’ menu of your internet browser. Otherwise you should use the ‘help’ option in your internet browser for more details or you can click on one of the links below to go directly to the user manual for your browser:

Please note that disabling or blocking some or all of the categories of cookies will affect the functionality of the website and may impact your access and experience with our website and the services we are able to offer.

Any of your cookies preferences are limited to this website only and not to other third-party owned websites or any other webpages, which may be hyperlinked to this website. For more information on cookies used by those websites, please refer to the specific privacy notice or cookie policy of those websites.

Circulation and storage of data

Data concerning website users will not be stored for a longer period than the above mentioned for each cookie type except for any need of checking computer crimes damaging the website in compliance with applicable laws. No information coming from the web service will ever be either communicated or disseminated to unspecified recipients.

Cookies policy updating

The cookies policy of our website may be updated periodically, so it is recommended to consult this document each time you access the site, in order to be properly informed about any updates to our use of cookies.

More information on cookies

For more information on cookies installed through this website, you can contact our Privacy EMEA Office at: privacy-emea@santen.com.

You can also visit  www.aboutcookies.org, www.allaboutcookies.org or https://cookiepedia.co.uk/, which contain general information about cookies and comprehensive information on how to modify the cookie settings on a wide variety of browsers and how to delete cookies from your computer.

Last revised: June 20th, 2023